FAQs
Frequently asked questions
Everything you need before your first class. Still stuck? Email us at hello@crnkitout.com.
The classes
What is a CRNK Ride?
A 50-minute experience where riders move to the rhythm of the music. Come in for a high-energy, full-body cardiovascular workout, and leave feeling strong and empowered. Driven by curated playlists, through heavy hill climbs and exhilarating sprints, expect a seriously sweaty time with our signature CRNK ride.
Come for a pure indoor cycling experience: no fuss, no frills, no distractions. Just 50 minutes of pedalling your butt off.
What is Reformer Pilates?
A modern, full-body workout using reformer machines to build strength, mobility and functional movement. Suitable for all fitness levels, it blends traditional Pilates with contemporary techniques for improved posture, flexibility and overall performance, combining low-impact exercises with the benefits of HIIT.
What is Hot Mat Pilates?
This class is heated. A pilates-inspired approach that focuses on a full-body, low-impact flow using bodyweight and optional equipment such as dumbbells, ankle weights, a yoga block, a pilates ball and bands, powered by the beat of the music.
Which classes run at which studio?
East Coast: Ride and Reformer Pilates. New Bahru: Ride. Orchard: Reformer Pilates and Hot Mat Pilates. Clarke Quay: Reformer Pilates. All four studios are open daily, 7.30am to 10pm. Addresses are on our contact page.
Booking and cancelling
How do I book in for classes?
Tap “Book a class” at the top right, pick a class on the schedule and tap Book. Create an account, purchase a series, and book into our classes. Our schedule releases one week before at noon, so thumbs at the ready!
What if I have to cancel my class?
You can cancel your booking with no penalty up to 12 hours before the scheduled class time. If you cancel within 12 hours of the class time, your class credit will be forfeited.
CRNK reserves the right to cancel, modify or terminate classes.
Can I share my pack with a friend?
Class packs can be shared freely, and so can the 4-Class Reformer Trial. The 2-Class and 5-Class Ride Trials are for one first-time rider and strictly not shareable: bringing a friend? They get their own first-ride trial. Unlimited monthly memberships are strictly not shared between riders. See every pack on our pricing page.
Where can I use my pack?
Ride packs work for Ride at East Coast and New Bahru. Reformer packs are valid at East Coast, Clarke Quay and Orchard. Hot Mat packs are valid at Orchard only.
How do Unlimited memberships work?
Ride Unlimited ($200 a month) covers Ride classes only. Ride & Reformer Unlimited ($460 a month) covers Ride and Reformer Pilates. Both are for one rider, with a 6-month lock-in. Cancelling early incurs a $150 penalty fee. You can pause any time, up to 50 days in total.
Who can buy a trial?
Trials are for first-timers only and are valid for 30 days. Ride: 2 classes for $50 or 5 classes for $99. Reformer Pilates: 4 classes for $89. Hot Mat Pilates: 4 classes for $99. Ride trials can’t be shared or extended.
Your visit
How early should I arrive?
If this is your first time with us, we recommend arriving at least 20 minutes before class starts for a quick tour, and for our staff to help set up your equipment, tailored to you.
For the safety of all participants, we are unable to allow latecomers into class.
Kindness is free: CRNK has a zero-tolerance policy towards abusive behaviour towards our team members, regardless of the situation.
How should I check in?
Once you arrive, check in with our friendly front desk staff and let them know your preferred shoe size (for Ride classes). Stow your belongings in the lockers or dedicated storage spots and get ready for a rocking good time.
What do I wear and bring?
Comfortable workout attire should be your top priority. Don’t forget your socks, too! Socks are mandatory with our communal rental shoes for hygiene. Grip socks are mandatory for all Reformer Pilates and Hot Mat Pilates classes.
You’re about to get seriously sweaty, so bring a bottle of water to stay hydrated. There is a water cooler on site, so just bring a bottle!
Do I need my own shoes?
We offer complimentary shoe rental at our studios. You’re welcome to bring your own shoes: our bikes are fitted with SPD-SL compatible pedals.
Are grip socks compulsory?
Grip socks are compulsory for all Reformer Pilates and Hot Mat Pilates classes, for the safety and hygiene of all participants. Grip socks are available for sale if you don’t have a pair.
What amenities are provided?
There are plenty of easy-to-use lockers around our studios. Amenities differ by location, so please write to us at hello@crnkitout.com if you have specific needs on your first visit.
- East Coast, New Bahru and Orchard: changing rooms and showers equipped with amenities to get you looking fresh post-class. Fresh sweat and shower towels are complimentary.
- Clarke Quay: changing rooms are available before and after class, complete with amenities to help you freshen up. Sweat towels are complimentary for class.